Cargo Services Officer Chicago Usa Csd Cargo Services Delivery Chicago Usa Featured

Cargo Services Officer Usa Csd Cargo Services Delivery Usa job at Cathay Pacific USA in Chicago IL

Description, duties, responsibilities

Cargo Services Officer

CSD - Cargo Services Delivery

Chicago USA

Cathay Pacific

Application Deadline

22 Oct 2021

Company Description

Let your passion fly! Were proud to be one of the worlds leading airlines. Our reputation is built on a long track record of success an ongoing commitment to our home Hong Kong and on the delivery of customer service thats straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific wont be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements. To ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance and to provide support to port management to drive service excellence and delivery of the cargo services strategy. This position is based in Chicago Illinois.

Key Responsibilities

Customer Service

Support cargo reservations and bookings whilst providing exemplary customer service

Provide timely vendor notification for on time and delayed flights

Provide timely shipment status updates to customers

Help to manage Ground Handling Agent performance and provide guidelines and instructions

Support the established performance targets through operational oversight and participation

Administrative Support

Prepare flight documentation for crew and Customs

Check and review post flight documentation

Prepare post flight reports in a timely and accurate manner

Provide freighter catering uplift and last minute changes

Coordinate effectively between engineering airport operations air traffic control and vendors to ensure smooth communication and service provision

Coordinate cargo service activities between sales operations and ground handling in order to ensure efficient handling of shipments

Communicate effectively via various channels stakeholders including customers airport and cargo operations suppliers flight crew etc.

Assist with various administrative station tasks such as SAP

Coordinate weather diversions at diversion sites

Handle diversion of Cathay Pacific Flights when required

Assist with crew administration and support matters at the port

Support station training activities as required

Support station management in supplier oversight including reporting Ground Handling Agent performance issues

Any other reasonable task as requested

Ramp Coordinator (RCO)

Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo movement of in/out cargo and mail units on an ad-hoc basis loading and unloading of freighter etc.

Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters

Ensure aircraft searches required by the Security Programme are conducted prior to loading

Maintain good communications with captain-in-command Ramp Handling Operator Cargo Terminal Operator and the Cargo Office

Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule

Quickly resolve issues on the ramp as required

Ensure safe operations are maintained at times particularly during loading and unloading of freighters

Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution

Monitor the acceptance and release of such special cargo as animals engine vehicle bulky shipment and odd-sized items

Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Any other reasonable task as requested

Safety Security and Compliance

Help to ensure compliance and conformance to all regulatory and internal safety security quality and procedural requirements

Undertake quality check programmes established by Head Office and participate in audits as required

Support the Emergency and Accident role as required

May be designated Operational Duty Holder for the station as required

E&A

Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic qualifications

High school graduation

Knowledge skills training and experience

Minimum 2 years experience in the cargo industry is an advantage

Strong communication skills

Natural customer service orientation

High attention to detail

Proficiency in MS Word Excel and PowerPoint

Personal and Application Information

EOE Including Disability/Vets

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Cathay Pacific USA Company Overview

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