Airline Services Customer Service Ticket Agent I Pt Open Availability Featured

Airline Services Customer Service Ticket Agent I Pt Open Availability job at Lehigh Northampton Airport Authority in Allentown PA

Description, duties, responsibilities

Job Details

Level
Entry

Job Location
Lehigh Valley International Airport - Allentown PA

Position Type
Part Time

Education Level
High School Diploma / GED

Salary Range
$17.50

Travel Percentage
None

Job Shift
Open Availability

Job Category
Customer Service

Description

Overview

Lehigh Valley Airline Services provide airline ground handling services. Customer Service Ticket Agents process reservations collect fees handle luggage processing and perform aircraft boarding functions utilizing computerized systems.

Major Responsibilities

• Process airline reservations provide flight information collect reservation and service fees.
• Handle luggage processing and assistant devices
• Handle denied boarding situations re-accommodate customers and provide hotel meal and ground transportation vouchers when appropriate
• Perform gate/boarding functions
• Aid customers requiring luggage wheelchair and aisle chair assistance.
• Adhere to all Airline TSA and FAA regulations as well as Authority policies procedures and best practices while upholding safety security and service.
• Professionally communicate over a two-way radio cheerfully handle telephone calls.
• Assist with accident investigations reporting and statistical analysis.
• Identify and resolve problems in a timely manner gather and analyze information skillfully work well in problem solving situations and offer solutions.
• Handle multiple priorities in a fast-paced environment.
• Able to work under pressure while providing the highest level of customer service.
• Ability to work independently and make independent decisions in a changing environment.
• Deliver outstanding customer service and relationship building skills.
• Must be motivated energetic flexible collaborative and proactive.
• Develop professional relationships with internal and external customers to ensure effective airline operations able to work as part of a positive team player.
• Additional duties as assigned.

• High School Diploma or general equivalency diploma (GED).
• Previous Customer Service experience preferred.
• PC skills including Word Excel Outlook and other applicable computer programs.
• Strong written oral and interpersonal skills.
• Successfully pass all Airline and Airport required training.
• Must be available to work split shifts nights weekends and holidays when required.
• Must be able to respond to emergency situations as necessary.
• Must be able to respond to severe weather conditions.
• Must be able to obtain and maintain a valid drivers license.
• Successfully pass new hire and random drug screenings.
• Pass FAA/TSA Security clearance background check.

• Must possess good English language skills including speaking spelling punctuation and grammar.
• Able to regularly sit stand walk reach with hands and arms climb balance; stoop kneel and crouch or crawl.
• Must be able to use hands and fingers to type handle bags boxes objects or controls.
• Lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance. Pull and push customers in wheelchairs up/down incline up to 250lbs.
• Vision abilities include close distance color and peripheral vision depth perception and the ability to adjust focus.
• Sufficient auditory ability and able to tolerate exposure to noise levels up to 150 decibels requiring mandatory hearing protection.
• Employee regularly works near moving mechanical parts and able to move within work area.
• Able and willing to work in inclement weather including extreme cold and warm temperatures.

• Airline flight benefits (unlimited free-of-charge space-available travel on Allegiant Air as well as two guest passes per month of service).

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Lehigh Northampton Airport Authority Company Overview

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