Customer Service Representative Featured

Customer Service Representative job at Acrisure in Lakeland FL

Description, duties, responsibilities

Job Title: Customer Service Representative

Agency/Platform: Aerospace Platform

Location: on-site 5 days per week at Lakeland FL location

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial productsand services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.

Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Job Summary:

Acrisure Aerospace is seeking Customer Service Representatives with experience. You could be part of a growing company that offers a competitive salary with tremendous potential for growth.

Will interact with a wide variety of aviation clientele ranging from corporate jet and helicopter owners to private aircraft owners. Candidate must possess a positive attitude and be customer service oriented and enjoy talking with clients. Accurate data entry is critical as well as strong communication skills.

Responsibilities

Assist clients with applications/policies/premium payments/etc.

Collect renewal data on assigned accounts

Review new/renewal policies endorsements and certificates to insure items were received as requested

Maintain accuracy of client data in agency management system (EPIC)

Document all activities in agency management system (EPIC)

Communicate with clients via phone and email

Assist with incoming calls when necessary

Qualifications

Strong organizational skills- ability to prioritize and initiative to execute task completion

Computer skills specifically Microsoft Word Outlook and Excel

Excellent verbal and written communication skills as well as strong interpersonal skills

Mathematical Skills: Ability to calculate figures and amounts such as premiums commissions and percentages

Work independently and as part of a team

Strong time management skills

Must be able to pass background check

Performance Expectations

Proficiency using agency management system - Employer will train

Ability to build and maintain good working relationships with prospective and current customers underwriters other company representatives and colleagues to ensure an outstanding level of customer satisfaction

Demonstrate ability to interact professionally with management and clients to promote a positive company image

Meet Acrisures standards for attendance and promptness

A strong sense of teamwork and cooperation with management and co-workers

Schedule

Full- time position

Education

High School Diploma or equivalent

1 year office experience or associate degree

Benefits

401(k) matching

Health/Dental/Vision insurance

Life insurance

Paid time off

Acrisure is committed to employing a diverse workforce. All applicants will be considered for?employment?without attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms and Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.

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Acrisure Company Overview

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.