Cargo Services Officer Houston Usa Csd Cargo Services Delivery Houston Usa Featured

Cargo Services Officer Usa Csd Cargo Services Delivery Usa job at Cathay Pacific USA in Houston TX

Description, duties, responsibilities

Cargo Services Officer

CSD - Cargo Services Delivery

Houston USA

Cathay Pacific

Application Deadline

23 Nov 2021

Company Description

Let your passion fly! Were proud to be one of the worlds leading airlines. Our reputation is built on a long track record of success an ongoing commitment to our home Hong Kong and on the delivery of customer service thats straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific wont be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

Cathay Pacific Airways is looking for an enthusiastic service-oriented individual to join the Cargo team at IAH Airport. The successful candidate will assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels regulatory requirements and high standards of safety during ground handling of the aircraft whilst achieving on-time performance. This position also provides support to port management to drive service excellence and delivery of the cargo services strategy.

Key Responsibilities

Customer Service

Support cargo reservations and bookings whilst providing exemplary customer service

Provide timely vendor notification for on time and delayed flights

Provide timely shipment status updates to customers

Help to manage Ground Handling Agent performance and provide guidelines and instructions

Support the established performance targets through operational oversight and participation

Administrative Support

Prepare flight documentation for crew and Customs

Check and review post flight documentation

Prepare post flight reports in a timely and accurate manner

Provide freighter catering uplift and last minute changes

Coordinate effectively between engineering airport operations air traffic control and vendors to ensure smooth communication and service provision

Coordinate cargo service activities between sales operations and ground handling in order to ensure efficient handling of shipments

Communicate effectively via various channels stakeholders including customers airport and cargo operations suppliers flight crew etc.

Assist with various administrative station tasks such as SAP

Coordinate weather diversions at diversion sites

Handle diversion of Cathay Pacific Flights when required

Assist with crew administration and support matters at the port

Support station training activities as required

Support station management in supplier oversight including reporting Ground Handling Agent performance issues

Any other reasonable task as requested

Ramp Coordinator (RCO)

Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo movement of in/out cargo and mail units on an ad-hoc basis loading and unloading of freighter etc.

Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters

Ensure aircraft searches required by the Security Programme are conducted prior to loading

Maintain good communications with captain-in-command Ramp Handling Operator Cargo Terminal Operator and the Cargo Office

Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule

Quickly resolve issues on the ramp as required

Ensure safe operations are maintained at times particularly during loading and unloading of freighters

Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution

Monitor the acceptance and release of such special cargo as animals engine vehicle bulky shipment and odd-sized items

Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Any other reasonable task as requested

Safety Security and Compliance

Help to ensure compliance and conformance to all regulatory and internal safety security quality and procedural requirements

Undertake quality check programs established by Head Office and participate in audits as required

Support the Emergency and Accident role as required

May be designated Operational Duty Holder for the station as required

E&A

Emergency and Accident and Crisis Response responsibilities as required

Requirements

High school graduation

Minimum 2 years experience in the cargo industry is an advantage

Strong communication skills

Strong customer service skills

Attentive to detail

Knowledge of MS Word Excel and PowerPoint

Flexibility to work a variety of shifts including weekends nights holidays and overtime as required

Must have the ability to obtain the necessary security clearance

Must comply with the Companys mandatory COVID-19 Vaccination policy

Personal and Application Information

Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.

Cathay Pacific Airways is an equal opportunity employer (EOE Including Disability/Vets).

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Cathay Pacific USA Company Overview

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