Aerospace Customer Service Manager Featured

Aerospace Customer Service Manager job at Crane in Auburn CA

Description, duties, responsibilities

Crane Aerospace and Electronics has an exciting opportunity for an Aerospace Customer Service Manager at our Auburn CA/Vian Enterprises location.

About Crane:

Crane Aerospace and Electronics supplies critical systems and components to the aerospace and defense markets. Youll find Crane Aerospace and Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Founded in 1968 Crane Aerospace and Electronics Auburn Calif. facility owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years our Auburn team has developed a reputation for providing industry-leading complex highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new state-of-the-art 65000 sq. ft. facility start the next chapter of your career with Crane Aerospace and Electronics!

Job Summary:

The Customer Service Manager leads and manages contract administration and order management activities including contract administration customer service and order fulfillment utilizing Crane Aerospace and Electronics common policies and procedures. The Customer Service Manager is responsible for managing the Contracts Administration and Order Management teams ensuring that all necessary actions are taken to adhere to Crane Aerospace and Electronics Group business processes and that customer service excellence is achieved in the most cost-effective manner.

Essential Functions:

Review and validate bookings data in a timely fashion to support payment of sales commissions in accordance with the defined process.

Produce and manage metrics that demonstrate continuous improvement activities for customer satisfaction.

Manage customer set assignments to balance workload and maintain ability to effectively satisfy customer and organization requirements.

Responsible for customer satisfaction relative to the order fulfillment process including common processes standard work and tools.

Enter and manage orders and reschedules.

Any other task assigned by supervisor or management.

Minimum Qualifications:

Experience: 5+ years related experience in an aerospace industry. 3+ years of previous management experience in an aerospace industry.

Knowledge: Familiar with a variety of the fields concepts practices and procedures. Extensive knowledge and experience with Lean.

Skills/Abilities: Demonstrated ability to plan and accomplish goals based on extensive experience and judgment. Demonstrated ADVANCED skills in all of the following responsibilities: employee development team building business acumen continuous improvement systems and tools project management and Communication (written and verbal).

Education/Certification: BS in Business or related field.

Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor we are bound by International Traffic in Arms Regulations (ITAR).

Top Benefits:

Salary range: $97900 to $125800. Several factors contribute to actual salary including experience in a similar role or performing comparable job responsibilities skills training and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

As a team member at Crane Aerospace and Electronics youll enjoy:

Benefits: Health care dental or life insurance starting the first day of the month

Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

401k Retirement Plan: 401k plan with company match

Education Reimbursement: eligible after 90 days of employment

You can see a list of our benefits at or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace Crane Aerospace and Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race color creed religion sex national origin marital status age sexual orientation gender identity disability pregnancy medical condition genetic information protected veteran status or any other characteristic protected under federal state or applicable local law.

Related Jobs

Aerospace Estimator Auburn WA

Aerospace Planner Auburn WA

Senior Aerospace Engineer Livermore CA

Aerospace Quality Engineer as9110 Norco CA

Quality Manager Flight Test Operation Victorville CA

General Labor 2nd Shift Aerospace manufacturing City Of Industry CA

Senior Aerospace Product Manager Santa Clarita CA

Sr Electronic Engineer Aerospace Avionics Onsite West Covina CA

Student Assistant Aerospace Engineering 537315029 Pomona CA

Painter Aerospace Manufacturing Automotive Placentia CA

Crane Company Overview

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.