Full Time Customer Service Representative Burlington Airport Featured

Full Time Customer Service Representative Burlington Airport job at Enterprise Mobility in South Burlington VT

Description, duties, responsibilities

Overview

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a non airport branch location.

This position is located at our Burlington Airport (BTV) VT location at 1200 Airport Dr South Burlington VT 05403 office.

This position pays $20.00 / hour
40 HOURS PER WEEK

Responsibilities

• Greet all customers using prescribed appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number date time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles which are on system hold for turnback time or mileage recall or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents fuel services days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have two years college experience OR at least two years of customer service experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license
• Must be authorized to work in the U.S. and not require sponsorship now or in the future
• Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
• Aside from religious observations must be available to work a maximum of 40 hours per week including nights and weekends.

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Enterprise Mobility Company Overview

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